Refund and Return Policy

Thank you for shopping at Fashonic! We want you to love your purchase, but if something isn’t right, we’re here to help. Below is our complete Refund & Return Policy outlining all terms and conditions.

Return Window

You have 30 days from the date of purchase to return your item(s).

Eligibility for Returns

You may return an item if:

  • It is returned within 30 days of the purchase date.
  • It is in its original condition with all original packaging

Note: Final Sale, Clearance, Last Chance, Resale, and Customized items are not eligible for return or exchange.

Restocking Fees


First return for an order: No restocking fee.

Second return for the same order: A restocking fee will apply.

Return Instructions

To initiate a return, don't hesitate to get in touch with our support team at:
Customer Support Email: support@fashonic.us
Phone: +1 760-491-3012

Kindly provide:

  • Your order number
  • Reason for the return
  • Clear photos of the item are damaged or defective
  • Once your return is approved, we will send you a prepaid return shipping label and instructions.
  • Items sent back without prior approval will not be accepted.

Packaging Reminder

Please retain the original packaging until you're sure you want to keep the item. Returns are only accepted with the original packaging intact.

Customized Items

Customized products made specifically for you cannot be returned or exchanged.

Order Cancellations

Customers may request a full refund before the item has shipped. Contact us as soon as possible if you wish to cancel.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us immediately at support@fashonic.us. We'll do our best to resolve the issue as quickly as possible.

Exchanges

Exchanges are only available for damaged products, incorrect items, or wrong sizes. For exchange requests, please contact support@fashonic.us. We do not process direct exchanges. The fastest way to get what you need is to:

  • Initiate a return.
  • Place a new order once your return is accepted.

Refund Process

You will be notified by email once we receive and inspect your returned item. If approved, your refund will be issued to your original payment method.

  • Refunds can take up to 14 business days to appear in your account.
  • Please allow your bank or credit card provider additional time to post the refund.
  • If you haven’t received your refund after 15 business days, please:
  • Double-check your bank or credit card statement.
  • Contact your payment provider.
  • Reach out to us at support@fashonic.us.

Contact Us

If you have any questions, we’re here to help!

  • Address: 1920 W 23rd Ct, Panama City, FL 32405, USA
  • Phone:+1 760-491-3012
  • Email: support@fashonic.us